Vintage Ceylon

Vintage Ceylon (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of every visitor, customer, and business partner. Whether you are exploring our website, making an enquiry, booking an experience, or contacting our team, we are committed to handling your personal information responsibly and securely. This Privacy Policy explains the types of information we collect, why we collect it, how it is used, how it is protected, and the choices available to you regarding your personal information. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Last Updated2026

JurisdictionSri Lanka

Introduction

This Privacy Policy explains the types of information we collect, why we collect it, how it is used, how it is protected, and the choices available to you regarding your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with Vintage Ceylon, we may collect the following information.

Personal Information

Full name
Email address
Telephone number
Country of residence
Passport (for foreign tourists) or National Identity Card Number
Air-Ticket Number (for foreign tourists)
Postal address (where required)

Booking Information

When you make an enquiry or book an experience, we may collect information including:

Selected experience(s)
Preferred dates and times
Number of participants
Special requests
Accessibility requirements
Emergency contact details (where applicable)

Payment Information

Where payments are processed online, payment information is handled through secure third-party payment providers. Vintage Ceylon does not store your complete payment card details on its own systems.

Communications

We may retain records of correspondence when you contact us through:

Contact forms
Email
Telephone
Social media
Customer support enquiries

Website Usage Information

When you browse our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral sources
General location information derived from your IP address

This information helps us improve website performance and user experience.

How We Use Your Information

We use your personal information only for legitimate business purposes, which includes:

Managing bookings and reservations
Responding to enquiries
Providing customer support
Sending booking confirmations and service updates
Improving our website and visitor experience
Analysing website performance
Preventing fraud and protecting our systems
Complying with legal and regulatory obligations

Where you have provided your consent, we may also use your information to send promotional communications, special offers, or updates about Vintage Ceylon. You may unsubscribe from these communications at any time.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, personalise user experiences, and understand how visitors interact with our website.

Cookies may be used to:

Remember user preferences
Improve website performance
Analyse visitor behaviour
Measure marketing effectiveness
Maintain website security

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

We may also use reputable analytics services to understand visitor behaviour and improve our website and services.

Sharing Your Information

Vintage Ceylon respects your privacy and does not sell, rent, or trade your personal information to third parties.

However, we may share information where necessary with trusted service providers, including:

Payment processing providers
Website hosting providers
Technology and software service providers
Marketing service providers (where consent has been provided)
Government authorities or regulatory bodies where required by law

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

International Visitors

Vintage Ceylon welcomes visitors from around the world. Depending on your location, your personal information may be transferred to and processed in Sri Lanka or in other jurisdictions where our trusted service providers operate.

Where applicable, we aim to process personal information in accordance with internationally recognised privacy principles, including transparency, fairness, data minimisation, purpose limitation, and appropriate security measures.

If you are located in a jurisdiction with specific privacy rights, including the European Economic Area (EEA), we will make reasonable efforts to respect those rights in accordance with applicable laws (particularly GDPR).

Data Security

Protecting your information is an important priority.

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

While no online system can guarantee absolute security, we continually review our security practices to help protect the information entrusted to us.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services
Complete bookings
Meet legal or regulatory obligations
Resolve disputes
Maintain appropriate business records

When personal information is no longer required, we take reasonable steps to securely delete, anonymise, or otherwise dispose of the information.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where appropriate.
Withdraw consent for marketing communications.
Object to certain processing activities.
Request information about how your personal data is used.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

Vintage Ceylon is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

Children’s Privacy

Vintage Ceylon does not knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

Where bookings involve minors participating in experiences, personal information relating to those bookings should be provided by a parent, legal guardian, or authorised adult.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to remove such information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, technology, or business practices.

When significant changes are made, the “Last Updated” date at the top of this page will be revised.

We encourage visitors to review this Privacy Policy periodically to remain informed about how their information is managed.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Email: info@vintageceylon.com
Telephone: +94 721 005 388
Address: 27/5 Melbourne Avenue, Colombo 4

We will make every reasonable effort to respond to privacy-related enquiries promptly and professionally.